Warranty and Return

Authenticity 100% Guaranteed!

All items at PenSachi are sold at 100% Brand New condition. We directly obtained them from manufacturers with original parts and accessories. We make sure that you will be happy receiving your item in original package with the best and authentic quality.

Warranty up to 12 months for fountain pens!

For many fountain pens and many items at PenSachi, we offer you up to 12 months of warranty. This is a special policy that you can only have with PenSachi. Please refer to our warranty terms for all items in PenSachi:

1. Please check your item description to see whether there is warranty or not. It is provided in product technical specifications.
2. Any defect or damage caused by inappropriate uses or wrong maintenance is not covered by warranty.
3. Customers are fully responsible for return shipping fee in case of warranty.
4. Warranty is available in the provided period only, please check your item listing.

Return Policy

Return Period: 30 days

• We highly recommend you to check your item(s) carefully after you receive it as returns are not accepted or are accepted at the buyer's cost after return period!
• Returns are accepted within 30 days after you receive your item(s) (based on tracking information).
• After our return period (30 days), returns are either declined or initiated with additional costs covered by customers. 
• PenSachi reserves the right to decline the claim for manufacturer defects or defective shipping if return request is made after our return period.

Return Conditions

If your item(s) arrives in damaged condition or seems like defective because of manufacturing or it is different item from what you purchased, please contact us within a week after you receive the parcel and provide us pictures describing the defect/ damage, we will take care of this carefully.

NON-DEFECTIVE ITEM

• Your item(s) must be returned in brand-new, unopened, unused condition with full labels and original packaging to qualify for a refund or replacement. In this case, please note that the original shipping fee cannot be reimbursed. For a pen, it is considered as used if the ink has run through any part of the pen, the included cartridge, converter or piston filler is not intact and touches ink, also all tags and accessories are intact and not removed.
• If your item(s) is used, we do not guarantee a full refund or a same replacement. The fees that buyer must cover in this case include: handling fee for the used item which is decided after we inspect the item, 10% of selling price for restocking fee and reshipping fee in case of replacement. In this case, please also note that the original shipping fee cannot be reimbursed as well.
• For replacement, since a replacement might not be available in stock at that moment, after checking we will let you know whether you can have the same item or there are other options for you to choose. Apart from the fees mentioned in (2) and (3), if there is any different amount between prices of your item and replacement item, we will calculate and add or minus accordingly.
• If the item defect is caused by the manufacturer, the costs for impairment or replacement as well as handling fee will be covered by us, even if the item is used. The fees will be refund to you after we have received the item and have carefully checked the item.
• If the return is due to customer’s personal reason, free return can only be applied if the item is unused and is in brand new condition with 10% of selling price as a stocking fee, an additional 10% as the handling fee and the delivery charges back to our warehouse must be borne by the customer. 

Process

Please email us with this information to make a return request:

1. Full name
2. Order number
3. Return item model number or name
4. Condition of the item (please attach the pictures and videos too)
5. Reason for the return