PILOT Custom Heritage 912 Fountain Pen - Black
$220.00 USD
Free Worldwide shipping for orders over $500 USD
Shipping Courier
The shipping couriers that provide service to us is DHL.
Once you have received the tracking number for your order,
you can track the parcel using the link included in the shipping confirmation email.
Shipping fee
| Asia & North America |
19.99 to 49.99 USD |
| Europe | 24.99 to 64.99 USD |
| Other regions | 34.99 to 100.00 USD |
NOTICE: The shipping fee will be displayed in your chosen currency at check-out.
Handling time
Handling time is 7 to 10 business days depending on the model.
Some items ship within 2-3 days after the order has been placed.
Please look on the product page description for more information.
You will be updated about the progress of your order.
Please note that order placed on weekend or Japanese National holidays
will be handled on the next earliest business day.
Free Shipping
We offer free shipping for orders over $500 USD, covering shipping costs up to $40. If shipping exceeds $40, the customer is responsible for any additional charges.
Custom Charges
When a package is shipped outside of Japan, it goes through the customs inspection in the respective country and sometimes is charged taxes depending on the policy of the country. Pensachi is not responsible for any custom taxes/charges charged on the package as the shipping cost/ the cost of the products does not include the custom charges.
Pensachi does not undervalue the amount on the invoice and the parcel as it goes against the customs law.
Shipping Methods & Arrival Time
We use DHL Express Shipping service and
the arrival date is estimated to be 3 to 5 days after shipping date.
Please note that this is subject to change under unexpected conditions.
The tracking number may be activated after 1 or 2 days in transit.
You can check your tracking information via this link:
https://www.dhl.com/en/express/tracking.html
Shipping Unavailable
Due to COVID19 and countries' customs regulation,
we are not able to provide shipping to these countries/areas below:
- North Korea
- Russia
- Belarus
If your model is not available, please complete this form to be notify when stock becomes available.
- Description
- Frequently Asked Questions
- Handling Process
- Worldwide Shipping
- Warranty & Return
We will contact you regarding the expected shipping time via our email.
1. Does this fountain pen model comes with a converter?
Only the fountain pen models listed below include a converter.
Sailor:- King of Pens
- Kurogane
- Custom Urushi (CON-70)
- Custom 845 (CON-70)
- Custom 743 (CON-70)
- Justus (CON-70)
- Elabo - Metal (CON-70)
- Custom 742 (CON-70)
- Custom Heritage 912 (CON-70)
- Custom Maple (CON-70)
- Elabo - Resin (CON-40)
- All Namiki Fountain Pen Models.
Platinum:
- Sterling Silver
- Izumo
- President
- Tagayasan
- Higo Zogan
- Briar
- Kanazawa Haku
- Celluloid
- Century Nice
2. Shipping rate and/or shipping to [country]?
We offer worldwide shipping at very reasonable rate. You can always click here for more information.
3. Have this pen shipped?
When your order has been shipped, you will receive an automated email from our store with the tracking number and the shipping courier's tracking page.
The handling time for each order is different so please check see the tab Handling Process for more information.
4. Who is the shipping courier? How can I track the order?
Our shipping courier is DHL. You will receive a tracking number to your email as soon as your order is ready to be shipped.
5. Why does my tracking number show nothing/error?
The tracking number will be activated after 1 or 2 days.
Please check the tracking page again after 1 or 2 days.
We would like to ask for your kind understanding on the matter.
6. Is this [model] in stock? If not, how long to get it?
All fountain pen models not listed as sold out are in stock and available for sale.
The restock for each fountain pen model is different due to the policy of the maker.
If you are interested in making a back-order/pre-order, please chat with us directly or send us an email to info@pensachi.com.
Order Cancellation
All buyers are able to cancel their order without any additional fee within 48 HOURS after the payment.
For all order cancellation after the given time, you will be charged 15% of the order's TOTAL VALUE, maximum up to 150 USD.
Order Confirmation
You will receive an order confirmation email from our official email address (info@pensachi.com). If you do not receive this email after making an order, please contact us on live chat or through email for help.
Handling time
Normal orders will be process within 7 to 10 business days from the day of purchase.
Some items ship within 2-3 days after the order has been placed.
Please look on the product page description for more information.
Order Update
PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.
In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.
Shipping Courier
The shipping couriers that provide service to us is DHL.
Once you have received the tracking number for your order,
you can track the parcel using the link included in the shipping confirmation email.
Shipping fee
| Asia & North America |
19.99 to 49.99 USD |
| Europe | 24.99 to 64.99 USD |
| Other regions | 34.99 to 100.00 USD |
NOTICE: The shipping fee will be displayed in your chosen currency at check-out.
Handling time
Handling time is 7 to 10 business days depending on the model.
Some items ship within 2-3 days after the order has been placed.
Please look on the product page description for more information.
You will be updated about the progress of your order.
Please note that order placed on weekend or Japanese National holidays
will be handled on the next earliest business day.
Free Shipping
We offer free shipping for orders over $500 USD, covering shipping costs up to $40. If shipping exceeds $40, the customer is responsible for any additional charges.
Custom Charges
When a package is shipped outside of Japan, it goes through the customs inspection in the respective country and sometimes is charged taxes depending on the policy of the country. Pensachi is not responsible for any custom taxes/charges charged on the package as the shipping cost/ the cost of the products does not include the custom charges.
Pensachi does not undervalue the amount on the invoice and the parcel as it goes against the customs law.
Shipping Methods & Arrival Time
We use DHL Express Shipping service and
the arrival date is estimated to be 3 to 5 days after shipping date.
Please note that this is subject to change under unexpected conditions.
The tracking number may be activated after 1 or 2 days in transit.
You can check your tracking information via this link:
https://www.dhl.com/en/express/tracking.html
Shipping Unavailable
Due to COVID19 and countries' customs regulation,
we are not able to provide shipping to these countries/areas below:
- North Korea
- Russia
- Belarus
Authenticity 100% Guaranteed!
All items at PenSachi are sold at 100% Brand New condition. We directly obtained them from manufacturers with original parts and accessories. We make sure that you will be happy receiving your item in original package with the best and authentic quality.
Warranty up to 12 months for fountain pens!
For many fountain pens and many items at PenSachi, we offer you up to 12 months of warranty. This is a special policy that you can only have with PenSachi. Please refer to our warranty terms for all items in PenSachi:
- Please check your item description to see whether there is warranty or not. It is provided in product technical specifications.
- Any defect or damage caused by inappropriate uses or wrong maintenance is not covered by warranty.
- Customers are fully responsible for return shipping fee in case of warranty.
- Warranty is available in the provided period only, please check your item listing.
Return Policy
Return Period: 30 days
- We highly recommend you to check your item(s) carefully after you receive it as returns are not accepted or are accepted at the buyer's cost after return period!
- Returns are accepted within 30 days after you receive your item(s) (based on tracking information).
- After our return period (30 days), returns are either declined or initiated with additional costs covered by customers.
- PenSachi reserves the right to decline the claim for manufacturer defects or defective shipping if return request is made after our return period.
Return Conditions
If your item(s) arrives in damaged condition or seems like defective because of manufacturing or it is different item from what you purchased, please contact us within a week after you receive the parcel and provide us pictures describing the defect/ damage, we will take care of this carefully.
NON-DEFECTIVE ITEM
- Your item(s) must be returned in brand-new, unopened, unused condition with full labels and original packaging to qualify for a refund or replacement. In this case, please note that the original shipping fee cannot be reimbursed. For a pen, it is considered as used if the ink has run through any part of the pen, the included cartridge, converter or piston filler is not intact and touches ink, also all tags and accessories are intact and not removed.
- If your item(s) is used, we do not guarantee a full refund or a same replacement. The fees that buyer must cover in this case include: handling fee for the used item which is decided after we inspect the item, 10% of selling price for restocking fee and reshipping fee in case of replacement. In this case, please also note that the original shipping fee cannot be reimbursed as well.
- For replacement, since a replacement might not be available in stock at that moment, after checking we will let you know whether you can have the same item or there are other options for you to choose. Apart from the fees mentioned in (2) and (3), if there is any different amount between prices of your item and replacement item, we will calculate and add or minus accordingly.
- If the item defect is caused by the manufacturer, the costs for impairment or replacement as well as handling fee will be covered by us, even if the item is used. The fees will be refund to you after we have received the item and have carefully checked the item.
- If the return is due to customer’s personal reason, free return can only be applied if the item is unused and is in brand new condition with 10% of selling price as a stocking fee, an additional 10% as the handling fee and the delivery charges back to our warehouse must be borne by the customer.
Process
Please email us with this information to make a return request:
- Full name
- Order number
- Return item model number or name
- Condition of the item (please attach the pictures and videos too)
- Reason for the return
Description
We will contact you regarding the expected shipping time via our email.
Frequently Asked Questions
1. Does this fountain pen model comes with a converter?
Only the fountain pen models listed below include a converter.
Sailor:- King of Pens
- Kurogane
- Custom Urushi (CON-70)
- Custom 845 (CON-70)
- Custom 743 (CON-70)
- Justus (CON-70)
- Elabo - Metal (CON-70)
- Custom 742 (CON-70)
- Custom Heritage 912 (CON-70)
- Custom Maple (CON-70)
- Elabo - Resin (CON-40)
- All Namiki Fountain Pen Models.
Platinum:
- Sterling Silver
- Izumo
- President
- Tagayasan
- Higo Zogan
- Briar
- Kanazawa Haku
- Celluloid
- Century Nice
2. Shipping rate and/or shipping to [country]?
We offer worldwide shipping at very reasonable rate. You can always click here for more information.
3. Have this pen shipped?
When your order has been shipped, you will receive an automated email from our store with the tracking number and the shipping courier's tracking page.
The handling time for each order is different so please check see the tab Handling Process for more information.
4. Who is the shipping courier? How can I track the order?
Our shipping courier is DHL. You will receive a tracking number to your email as soon as your order is ready to be shipped.
5. Why does my tracking number show nothing/error?
The tracking number will be activated after 1 or 2 days.
Please check the tracking page again after 1 or 2 days.
We would like to ask for your kind understanding on the matter.
6. Is this [model] in stock? If not, how long to get it?
All fountain pen models not listed as sold out are in stock and available for sale.
The restock for each fountain pen model is different due to the policy of the maker.
If you are interested in making a back-order/pre-order, please chat with us directly or send us an email to info@pensachi.com.
Handling Process
Order Cancellation
All buyers are able to cancel their order without any additional fee within 48 HOURS after the payment.
For all order cancellation after the given time, you will be charged 15% of the order's TOTAL VALUE, maximum up to 150 USD.
Order Confirmation
You will receive an order confirmation email from our official email address (info@pensachi.com). If you do not receive this email after making an order, please contact us on live chat or through email for help.
Handling time
Normal orders will be process within 7 to 10 business days from the day of purchase.
Some items ship within 2-3 days after the order has been placed.
Please look on the product page description for more information.
Order Update
PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.
In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.
Worldwide Shipping
Shipping Courier
The shipping couriers that provide service to us is DHL.
Once you have received the tracking number for your order,
you can track the parcel using the link included in the shipping confirmation email.
Shipping fee
| Asia & North America |
19.99 to 49.99 USD |
| Europe | 24.99 to 64.99 USD |
| Other regions | 34.99 to 100.00 USD |
NOTICE: The shipping fee will be displayed in your chosen currency at check-out.
Handling time
Handling time is 7 to 10 business days depending on the model.
Some items ship within 2-3 days after the order has been placed.
Please look on the product page description for more information.
You will be updated about the progress of your order.
Please note that order placed on weekend or Japanese National holidays
will be handled on the next earliest business day.
Free Shipping
We offer free shipping for orders over $500 USD, covering shipping costs up to $40. If shipping exceeds $40, the customer is responsible for any additional charges.
Custom Charges
When a package is shipped outside of Japan, it goes through the customs inspection in the respective country and sometimes is charged taxes depending on the policy of the country. Pensachi is not responsible for any custom taxes/charges charged on the package as the shipping cost/ the cost of the products does not include the custom charges.
Pensachi does not undervalue the amount on the invoice and the parcel as it goes against the customs law.
Shipping Methods & Arrival Time
We use DHL Express Shipping service and
the arrival date is estimated to be 3 to 5 days after shipping date.
Please note that this is subject to change under unexpected conditions.
The tracking number may be activated after 1 or 2 days in transit.
You can check your tracking information via this link:
https://www.dhl.com/en/express/tracking.html
Shipping Unavailable
Due to COVID19 and countries' customs regulation,
we are not able to provide shipping to these countries/areas below:
- North Korea
- Russia
- Belarus
Warranty & Return
Authenticity 100% Guaranteed!
All items at PenSachi are sold at 100% Brand New condition. We directly obtained them from manufacturers with original parts and accessories. We make sure that you will be happy receiving your item in original package with the best and authentic quality.
Warranty up to 12 months for fountain pens!
For many fountain pens and many items at PenSachi, we offer you up to 12 months of warranty. This is a special policy that you can only have with PenSachi. Please refer to our warranty terms for all items in PenSachi:
- Please check your item description to see whether there is warranty or not. It is provided in product technical specifications.
- Any defect or damage caused by inappropriate uses or wrong maintenance is not covered by warranty.
- Customers are fully responsible for return shipping fee in case of warranty.
- Warranty is available in the provided period only, please check your item listing.
Return Policy
Return Period: 30 days
- We highly recommend you to check your item(s) carefully after you receive it as returns are not accepted or are accepted at the buyer's cost after return period!
- Returns are accepted within 30 days after you receive your item(s) (based on tracking information).
- After our return period (30 days), returns are either declined or initiated with additional costs covered by customers.
- PenSachi reserves the right to decline the claim for manufacturer defects or defective shipping if return request is made after our return period.
Return Conditions
If your item(s) arrives in damaged condition or seems like defective because of manufacturing or it is different item from what you purchased, please contact us within a week after you receive the parcel and provide us pictures describing the defect/ damage, we will take care of this carefully.
NON-DEFECTIVE ITEM
- Your item(s) must be returned in brand-new, unopened, unused condition with full labels and original packaging to qualify for a refund or replacement. In this case, please note that the original shipping fee cannot be reimbursed. For a pen, it is considered as used if the ink has run through any part of the pen, the included cartridge, converter or piston filler is not intact and touches ink, also all tags and accessories are intact and not removed.
- If your item(s) is used, we do not guarantee a full refund or a same replacement. The fees that buyer must cover in this case include: handling fee for the used item which is decided after we inspect the item, 10% of selling price for restocking fee and reshipping fee in case of replacement. In this case, please also note that the original shipping fee cannot be reimbursed as well.
- For replacement, since a replacement might not be available in stock at that moment, after checking we will let you know whether you can have the same item or there are other options for you to choose. Apart from the fees mentioned in (2) and (3), if there is any different amount between prices of your item and replacement item, we will calculate and add or minus accordingly.
- If the item defect is caused by the manufacturer, the costs for impairment or replacement as well as handling fee will be covered by us, even if the item is used. The fees will be refund to you after we have received the item and have carefully checked the item.
- If the return is due to customer’s personal reason, free return can only be applied if the item is unused and is in brand new condition with 10% of selling price as a stocking fee, an additional 10% as the handling fee and the delivery charges back to our warehouse must be borne by the customer.
Process
Please email us with this information to make a return request:
- Full name
- Order number
- Return item model number or name
- Condition of the item (please attach the pictures and videos too)
- Reason for the return